How to post support tickets:

 

Through Email:

 

Email is one of the easiest ways through which our customers can reach us. You can send tickets to the support email address - shopifysupport@smartenapps.com - for posting any queries or feature requests. Any email sent to this address gets automatically converted into a ticket. The subject and contents of the email become the title and description of the ticket respectively. The sender of the email becomes the ticket requester.
 

Through Support Portal:

 

Tickets can be raised through support portal also. To post tickets through support portal, the users need to be registered in the support portal.

Here is the link to register with the support portal.

Refer to the below steps for posting tickets through the portal.


1. When the user is logged in to the support portal, ‘New Support Ticket’ link will be displayed. Click on New Support Ticket to post new tickets. 

 

LINK TO POST NEW TICKET

 

2. The ticket details such as Requester name, Subject and Description of the ticket will be asked as below.



SUBMIT TICKET DETAILS

 

3. Click on SUBMIT to post the queries OR SUPPORT HOME to go back to the support home page.

 

You will be able to refer to all the tickets later through Check Ticket Status option.

 

If the issues already have references or solutions available in our support portal in the form of knowledgebase articles or forum topics, our agents will share the reference URL of the solution in the ticket response, else they will send the details of solution along with expected resolution date.